Frequently Asked Questions

Why was my order cancelled? 

We cancel orders if we are no longer able to fulfill them - this includes orders with either damaged products, or products no longer available.

Although we aim to keep our website product availability information as accurate as possible, product availability fluctuates on a daily basis so items may quickly no longer be available. 

How much does shipping cost? 

This varies dependent on the weight and volume of your item. Once you select the items and check-out, it will automatically calculate the shipping cost for you. 

As a general guide, please see the below table for domestic shipping costs  (Prices in AUD);

  • Below 500g: $6
  • 500g to 1kg: $10 
  • 1kg to 3kg: $14 
  • 3kg to 20kg: $20 

How long does it take for an item to be shipped? 

Items in-stock will be shipped within 5 business days. 

How will you pack my order?

We do our best to make sure all packages are safe and secure.  Products will be packaged safely with bubble wrap. 

Shipping Options? 

  • Domestic: Sendle (Tracked)
  • International: Sendle International (Tracked), Australia Post Standard International Post (Tracked)

We change between shipping providers/couriers to provide you the fastest shipping service for your location. 

If you have a preferred shipping provider/courier, please include your preference as part of "notes" upon checking out your order.

If you have specific delivery instructions as well, please include this as part of "notes" upon checking out your order. 

Please note that while we can relay your delivery instructions to the postal provider for your order, we cannot control how they will deliver your order as this is reliant on your local postal delivery service.  

    How long will it take for my order to arrive? 

    From when the parcel is picked up by the courier: 

    • Domestic: Sendle (Approx. 3-10 business days), Australia Post Standard (Approx. 3-10 business days).
    • International: Due to COVID-19, we cannot provide an estimate for shipping arrivals for international shipping orders.

      Can you combine shipping for multiple orders? 

      If your order has not been dispatched, please contact us via email ASAP for any combined shipping requests and we will refund the overpaid shipping cost. Orders that have already been shipped cannot be modified.  Please double check your order prior to checking out to avoid any disappointment. 

      I've checked out the incorrect items - can I change my order?

      Please contact us via email ASAP to request this. Unfortunately, orders that have already been shipped cannot be modified so please double check your order prior to checking out to avoid any disappointment. 

      Accepted Payment Methods

      • Paypal
      • Debit / Credit Card 

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